Privacy Policy

At Cane Garden Bay Beach Hotel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share the information you provide to us through our website, booking platforms, and any other services offered online or in person.

This policy applies to all visitors, guests, and users who interact with our digital and physical services.

1. What Information We Collect

When you engage with us—whether to make a reservation, inquire about our hotel, sign up for updates, or participate in promotions—we may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, date of birth, and reservation preferences.

  • Booking & Payment Details: Credit card or payment method information, dates of stay, room type, and any requests related to your visit.

  • Communications & Preferences: Messages sent to us, feedback submitted, or preferences you share (e.g., dietary needs, accessibility requests).

  • Technical Data: IP address, browser type, device information, and browsing activity related to our website or digital tools.

We collect only what is necessary to provide exceptional service, improve our offerings, and comply with legal obligations.

2. How We Use Your Information

Your data is used to provide, personalise, and improve your experience with us. Specifically, we may use your information to:

  • Process and manage your bookings

  • Confirm reservations and send updates

  • Respond to customer service inquiries

  • Customise your stay based on preferences

  • Send occasional promotional emails or offers (only if you opt-in)

  • Monitor and improve our website’s performance and usability

We never sell your data. Your trust is our top priority.

3. Cookies & Browsing Tools

Our website uses cookies and similar tools to remember your preferences, enhance your browsing experience, and help us understand how visitors use our site. You can manage your cookie settings through your browser.

Disabling cookies may affect how certain parts of our website function.

4. Analytics & Third-Party Services

To better understand how people engage with our website, we may work with trusted analytics providers. These services may track non-personal data like page visits, time spent, or referral links. All such providers are expected to follow industry-standard privacy and data protection practices.

We do not control the privacy policies of third-party websites linked from our site. Please consult those sites directly for their practices.

5. Data Security

We take appropriate steps to safeguard your personal information from loss, misuse, or unauthorised access. Our booking platforms and internal systems use encryption and secure protocols to protect sensitive data.

If there is ever a breach of your data, we will notify you promptly.

6. Sharing of Information

We may share your information under these circumstances:

  • With service providers or vendors who support hotel operations (e.g., payment processors or booking platforms)

  • If required by law, court order, or government regulation

  • With your consent, such as when collaborating with a third-party vendor at your request

We do not rent, trade, or sell your personal information to marketers.

7. Children’s Privacy

Cane Garden Bay Beach Hotel does not knowingly collect or store personal information from children under 18 years of age. If we learn that we have inadvertently received information from a minor without parental consent, we will delete it.

8. Your Rights & Choices

At any time, you may:

  • Request a copy of the personal data we have about you

  • Ask us to correct or delete your information

  • Withdraw your consent to receive marketing emails

  • Limit certain uses of your data

To submit a request, contact us using the information below.

9. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us:

Email: privacy@canegardenbaybeachhotel.net

Phone: +1 (284) 495-4837

10. Updates to This Policy

We may update this policy occasionally to reflect changes in law or hotel operations. All updates will be posted on this page, with the date of revision noted.

Last Updated: March 2025