At Cane Garden Bay Beach Hotel, we are committed to providing an exceptional experience where comfort meets Virgin Island elegance.

To ensure your stay is effortless and unforgettable, we’ve curated answers to the most frequently asked questions, helping you plan your visit with ease.

1. Where is Cane Garden Bay Beach Hotel located?

   Cane Garden Bay Beach Hotel is in the heart of Tortola, British Virgin Islands, on the picturesque Cane Garden Bay beach. We are conveniently situated just 15 minutes from the capital, Road Town, and 35 minutes from Terrance B. Lettsome International Airport (EIS).
   
   

2. What types of rooms are available at the hotel?

   Our hotel offers a range of comfortable rooms to cater to various needs:

   • Standard Rooms – Cozy rooms equipped with modern amenities, ideal for solo travelers or couples.

   • Oceanfront Suites – Beautifully designed rooms with panoramic views of Cane Garden Bay beach.

   • Presidential Suites – Spacious suites with separate living areas, perfect for families or guests seeking extra comfort and luxury.

   • Penthouse Suite – Luxurious rooms offering exclusive features such as private balconies and upgraded amenities.
     
     

3. What amenities are available at Cane Garden Bay Beach Hotel?

   We pride ourselves on providing exceptional service and amenities:

   • Beachfront Access – Direct access to Cane Garden Bay, where you can enjoy sunbathing, swimming, and beach activities.

   • Restaurant & Bar – Serving fresh, local cuisine with stunning beach views.

   • Outdoor Pool – Relax by our pool with comfortable lounge chairs.

   • Fitness Center – A fully-equipped gym to help maintain your fitness routine during your stay.

   • Free Wi-Fi – Complimentary Wi-Fi throughout the hotel to keep you connected.

   • Concierge Services – Our team is available to assist with booking activities, reservations, and recommendations for local tours.

   • Spa – Relax at our spa located by the poolside.
     
     

4. Is there parking available at the hotel?

   Yes, we offer complimentary on-site parking for guests with controlled access.
   
   

5. Do you offer shuttle services?

   We are happy to arrange transport for guests from the airport or any location on the island. Please note that transport is arranged at the guest's own cost. Contact the hotel in advance to make arrangements.
   
   

6. Are pets allowed at Cane Garden Bay Beach Hotel?

   While we love pets, we do not allow them on the property.
   
   

7. What dining options are available at the hotel?

   We have Rhythm + Sands restaurant located right across the street, offering a diverse menu with local food options, international dishes, vegetarian and vegan options, and daily specials, along with live music.

   • Breakfast – Continental and full breakfast options.

   • Lunch & Dinner – A la carte menu featuring Caribbean and international cuisine.

   • Room Service – Available during specific hours for guests who prefer dining in the comfort of their rooms.

   • Tropical Cocktails & Beverages – Served at our beachside bar with refreshing drinks to enjoy as you relax by the water.
     
     

8. Is the hotel suitable for families?

   Yes, Cane Garden Bay Beach Hotel is family-friendly! We offer Oceanfront Suites that can sleep up to 4 persons, a pool, and a variety of activities for children, including beach games and water sports at nearby businesses.
   
   

9. Do you offer meeting or event facilities?

   Yes, we have versatile meeting spaces ideal for corporate events, weddings, and special occasions. Our event planners will assist with arranging catering, audiovisual equipment, and other event needs. Contact us to learn more about hosting your event at Cane Garden Bay Beach Hotel.
   
   

10. What is the check-in and check-out time?

    • Check-in: 3:00 PM

    • Check-out: 11:00 AM Early check-in or late check-out can be arranged based on availability (additional costs may apply). Please let us know in advance if you require this.
      
      

11. How do I make a reservation?

    You can book your stay via our website, by phone, or through online travel platforms. For group bookings or special requests, please contact our reservations team directly at reservations@canegardenbaybeachhotel.net.
    
    

12. Is there a commission for travel agents?

    Yes! We offer a 12% commission for travel agents on all bookings once a valid IATA number is provided. We also offer 20% commission to wholesalers. If you would like to partner with us, please reach out to discuss how we can assist in your business growth.
    
    

13. Can I book activities through the hotel?

    Yes! Cane Garden Bay Beach Hotel offers a wide range of activities to enhance your stay. Our front desk team can arrange:

    • Island tours and excursions.

    • Water sports such as snorkeling, kayaking, and paddleboarding.

    • Hiking tours and visits to nearby attractions.

    • Private boat charters for exploring the BVI’s surrounding islands.

    • Spa Packages.
      
      

14. What is the cancellation policy?

    Cancellation Policy:

    • 30+ days before arrival: Full refund.

    • 30-15 days before arrival: 50% of deposit forfeited (25% of total stay).

    • 15-3 days before arrival: Full deposit forfeited (50% of total stay).

    • Less than 3 days, same-day cancellations, or no-shows: Full stay charged.
      

    Check-In/Check-Out Policy:

    • Late check-out: $50 between 11 a.m. and 1 p.m.; $50 for each additional hour.
      
      

15. Do you offer spa or wellness services?

    Yes, we have an on-site spa by the poolside — the Gentle Touch Spa & Salon.
    
    

16. Can I arrange a wedding or special event at the hotel?

    Yes! Cane Garden Bay Beach Hotel is the perfect venue for weddings and special events. We offer beautiful beachside ceremony locations, catering services, and event planning support. Contact our events team for more information.
    
    

17. What is the best time of year to visit Cane Garden Bay Beach Hotel?

    The British Virgin Islands enjoys a tropical climate year-round. The peak season is from November to July, when the weather is warm and dry. However, the off-peak season (August-October) offers fewer crowds and more affordable rates.
    
    

18. How far is the hotel from different entry ports?

    • Road Town (Ferry Terminal): 15 minutes.

    • Terrance B. Lettsome International Airport (EIS): 35 minutes.
      
      

19. How can I contact Cane Garden Bay Beach Hotel?

    • Phone: 1-284-495-4837

    • Email: reservations@canegardenbaybeachhotel.net

    • Website: Cane Garden Bay Beach Hotel

    • Address: Cane Garden Bay Beach, Tortola, British Virgin Islands

For any additional inquiries or personalized assistance, our team is delighted to help. Please use the form below to get in touch, and we will respond promptly to ensure your experience is seamless.